Returns and guarantee

Last updated November 8, 2026

The 90-day money-back guarantee

Use your Thatchlight cap for up to 90 days from delivery. If it is not for you, email support@thatchlight.com within those 90 days with:

We refund the full price you paid to your original payment method. You do not need to send the cap back. Keep it, or pass it on. One guarantee refund per customer. If your cap arrives faulty or damaged, we replace it or refund you, separately from the guarantee.

Your statutory rights

If your order is faulty, damaged or not as described, you have rights under the consumer protection laws in the US. Nothing in this policy limits those rights.

Our 90-day guarantee is extra. It does not replace or limit these rights.

Faulty, damaged, wrong or lost

If your order arrives faulty, damaged, not as described, or does not arrive at all, email support@thatchlight.com with your order number and a photo if you can. We replace it or refund you in full, as you prefer. You do not have to send anything back unless we ask, and if we ask, we pay for the return.

Change of mind

If you simply change your mind after the 90 days, we are not required to give a refund, but write to us anyway and we will see what we can do.

Canceling an order

You can cancel free of charge until your order ships. Email support@thatchlight.com with your order number.

How and when refunds are paid

Refunds go back to the card or wallet you paid with, in US dollars. We start them within 2 business days after we approve your claim. Your bank can take another 5 to 10 business days to show it.

Contact

Codext GmbH, Frankenstraße 10, 74549 Wolpertshausen, Germany. Email support@thatchlight.com. Phone +49 7904 5203106.